The health and safety of our guests, employees, players, coaches, and training staff is the top priority for the Gwinnett Stripers Baseball Club. The Stripers are committed to practice the best and safest efforts to keep the community safe when attending baseball games and other events at Coolray Field.
The steps outlined below are intended to protect our guests, employees, players, coaches, and training staff. We will continue to follow the guidance of local, regional, and national health and government agencies, and commit to develop policies and procedures for safely hosting various events at Coolray Field. The input of Diamond Baseball Holdings LLC, the Atlanta Braves, Major League Baseball, and both local and regional health partners will play a significant role in informing the policies below, which may change and adapt as needed.
The Gwinnett Stripers COVID-19 plan was created with these principles in mind:
- Social Distancing and Masking – Masks are not required at Coolray Field, but fans and staff are encouraged to wear face masks. Anyone feeling ill or having been in contact with someone who has tested positive should plan to stay home.
- Minimal Contact and Decreased Touch Points – Instituting new policies that reduce guests’ exposure to surfaces, including Mobile Tickets, digital-only Gameday Programs, encouraging cashless payments where possible throughout the ballpark, and other initiatives.
- Sanitization – Making sure all areas of Coolray Field undergo enhanced cleaning and sanitizing before guests enter, following the protocols set by local, regional, and national health and government agencies.
Enhanced Safety Measures
Hand Sanitizers – Will be located throughout Coolray Field, including at the Main Gate, Bobby’s Tackle Team Store, Slow Pour Taproom, Cutwater Club, Suite Lounge & Bar, and other key points of the ballpark.
Staff – Employees exhibiting any symptoms of COVID-19 will not be allowed to work and should seek medical attention. All staff will be instructed to wash or sanitize hands frequently.
Communication of Policies – Guests will be instructed on Coolray Field’s policies and safety measures in advance when purchasing Mobile Tickets. Upon arrival, guests will be reminded of these policies via signage posted in high-visibility areas throughout the ballpark.
Sanitization – Prior to guests entering Coolray Field, all surfaces will be cleaned and disinfected, including but not limited to: handrails, concrete floors and walls, ramps, restrooms, elevators, stairwells, furniture and fixtures, kiosks, credit card machines, concession ledges, trash/recycling containers, and other touch points.
Coolray Field Entry & Exit
Gate Entry – Guests must present their Mobile Ticket to be scanned to enter Coolray Field. Tickets and personal items are to be held by guests only, and staff will scan or view without contact.
Clear Bag Policy – All guests are permitted to bring one (1) clear bag to Coolray Field, provided it is no larger than a reusable grocery bag (approximately 12" x 12"). Clear bags will allow for contactless inspection.
Clutches: Are allowed at Coolray Field provided they are no larger than 5x9 inches.
Diaper Bags: Are permitted, however are still subject to search.
Need a clear bag? The Stripers sell them for $12 in Bobby's Tackle Team Store.
Mobile Tickets – All tickets will be accessed and managed on mobile devices only, through the Stripers Account Manager or the Ticketmaster App. For more about Stripers Mobile Tickets, visit GoStripers.com/mobile. For questions or concerns, please contact the Stripers Ticket Office by phone at (678) 277-0340 or by email at [email protected].
Banned Items – A full list can be viewed at the Coolray Field A-to-Z Guide.
Exiting the Ballpark – At the end of the game, guests are encouraged to be mindful of social distancing as they exit. All gates will be open to allow multiple ways for guests to exit safely and easily.
Once Inside Coolray Field
Assigned Seats – All tickets will be for a specific seat. Guests will not be permitted to change seats or sit in seats not assigned to their ticket.
Concourses – Guests are encouraged to observe social distancing when walking on the Main Concourse to their seats, concession stands, restroom locations, or other areas.
Stairwells – Are located on the first base and third base side. These stairwells may be used to access Premium Areas like the Suite Level (first base and third base side) and Cutwater Club (third base side only). Guests with physical limitations may use elevators to access these locations (see “Elevators”).
Restrooms – Individual restrooms on the Main Concourse, Suite Level, and Cutwater Club will be be monitored and high-touch areas cleaned during all events at Coolray Field. When appropriate for privacy, restroom doors will be propped open to encourage touchless entry/exit.
Game Entertainment & On-Field Promotions – Some promotional activities may be temporarily suspended if deemed necessary to ensure the health and safety of all participants, players, and staff.
Player Autographs – Are temporarily suspended to limit contact.
Gameday Programs, Rosters, & Stats – All team information for guests, scouts, and media alike will be digital-only. FIRSTCAST, the Stripers’ Official Gameday Program, will be available to download on your mobile device at GoStripers.com/Firstcast (beginning in April). Statistics, Game Notes, and Lineups can be downloaded at GoStripers.com/media (April through September). The Stripers’ active roster can be viewed here (April through September).
Media Outlets – Updated guidelines from Major League Baseball for the 2022 season are coming soon. For more information on media requests, visit GoStripers.com/media.
Team Store – Bobby’s Tackle Team Store will observe the following protocols:
- Transactions will be made with credit/debit card only.
- Counters and other surfaces will be sanitized regularly.
Concessions and Restaurants
Concessions – The Gwinnett Stripers will work with concessions partner Professional Sports Catering (PSC) to ensure all ballpark and health standards are consistent. All surfaces will be disinfected prior to guests entering the ballpark, throughout the game/event as needed, and at the end of the game/event.
Food – No outside food or drink (with the exception of one sealed bottle of water per ticketed fan) is allowed in Coolray Field. Single-use plastic straws and lids for drinks will not be provided unless requested.