Alcohol Policies

The Hounds offer beer, wine coolers. To drink alcohol, one must be 21+ and get hand stamped at the main gate. Alcohol sales will stop at the end of the seventh inning. For post-game events, alcohol will stop at the end of the eighth inning. Section 2 the top three rows are the stadium non-alcohol section. Alcohol is not allowed outside the gates of the stadium.

ATM

An ATM machine is in the Sidewalk Souvenir Store behind home plate. On business night a portable ATM will be on concourse outside First Aid Room.

Camera/Video

Cameras are allowed in the stadium. However, there can be no video taping of the ball game without a video pass.

Cashless Ballpark

As we move toward a more safe and secure experience at the ballpark, we have decided to make Momentum Bank Ballpark a cashless stadium. If you only have cash, it can be exchanged inside the stadium for a RockHounds gift card that can be used on concessions and souvenir purchases.

Clear Bag Policy

In an effort to provide a safer experience and more seamless entry into the stadium, we have instituted a clear bag policy for fans. Only clear bags of a certain size will be allowed to be brought into the stadium. Medical bags and small clutch bags may be brought in.

Community Relations

The RockHounds dedicate countless hours to civic and charitable endeavors each year with the goal of addressing the needs of the community and enhancing the quality of life for citizens in the Permian Basin. Players, coaches, front office personnel, and team mascots give back to the community by participating in autograph sessions, instructional clinics, school visits, hospital visits, charity fundraisers, and speaking engagements. For information call our Community Relations Department at 432-520-2255.

Diamond Club

The RockHounds Diamond Club, located behind home plate, is a private area for our club and suite holders. Guests can enjoy a nightly buffet before and during each game. The club opens prior to regular gate openings. Group luncheons and meetings are available Monday-Friday for up to 100 people.

Disabled Guest Facilities

For your convenience, there are reserved parking spaces available to properly licensed or tagged vehicles for disabled fans. There is a designated entrance at the gate for easy access into the stadium. Fully accessible restrooms are available behind each seating section. Wheelchair seating is also available at the top of the seating bowl from first to third base.

Fan Mail/E-Mail

Letters to all RockHounds players and mascots should be addressed to the appropriate person and be sent to 5514 Champions Drive, Midland, TX 79706. Please enclose a self-addressed stamped envelope. Players and coaches do not have e-mail.

Gift Cards

RockHounds Gift Cards are available for all occasions and in amounts of $15+. Call our office at 432-520-2255. Gift Cards cannot be used for tickets.

Gift Shop (Sidewalk Souvenirs)

A wide variety of RockHounds souvenirs are available for purchase at our store behind home plate or from a souvenir vendor. Remember on non-game days the Sidewalk Souvenir store is open during regular office hours. Orders can also be place on-line.

Giveaway Items

Giveaway nights are scheduled on selected weekend nights. Season ticket holders are guaranteed items through special gates. A limited supply of items is available to walk-up customers. To receive a giveaway item, you must be in attendance no matter how many tickets you possess. On kid’s giveaway nights, only kids ages 4-12 in attendance will receive items. If a child two and under wants a giveaway, a ticket must be purchased.

Jobs

Part-time jobs (seasonal positions) at the stadium are available. Apply after January 1 during normal business hours or call 432-520-2255.

Lawn Chairs

Grass seating is available, and lawn chairs or blankets are allowed to be brought into the stadium.

Mascot

Highlight your special event, party, or meeting with an appearance by Rocky the Rockhound, Juice the Moose, or Chip the Rock Hammer. Call our Community Relations Department at 432-520-2255. Charity and school appearances are free. A small fee is charged for other appearances.

National Anthem Performances

Requests for national anthem performers may be submitted to Sam Page, Director of Promotions.

On-Field Games

Fans can sign up to participate in on-field games at the contest booth on the first base concourse. Fans will enter the field at the end of the first base dugout for the contests.

Parking

Parking is free, and there are spaces available for over 3500 cars and many buses. Included are reserved spaces for vehicles displaying disabled permits or tags. A reserved lot (B1) is also available for club, suite holders, and all box seat holders who purchased reserved parking passes at $150.00 for the season. The attendant will be at the lot until 8:30 p.m. (end of the fifth inning) or 9 p.m. for post-game events.

Pets

Pets are not allowed in the stadium. However, service animals (i.e. guide dogs for persons with sight disabilities) are permitted. Dogs are allowed in the ballpark for our Bark in the Park nights after filling out a required waiver.

Phones

Two courtesy phones are available free of charge. Local calls are permitted with a maximum time of two minutes per call. Suite and club holders will use the phone in the Diamond Club and all other fans will use the phone in the souvenir stand.

Picnic Areas

There are two private picnic areas in the stadium. One is in right field and one is located in left field, and both require advance reservations. All picnic fans should check in at the picnic check-in area before going to the picnic.

Radio Broadcast

All games home and away are broadcasted online (link provided on website). Pre-game is 20 minutes prior to game time. Radio headsets and pocket radios are permitted if they do not interfere with other fans’ enjoyment of the game.

Rain Checks

Should five innings of one game not be played (except when the RockHounds are ahead after 4 ½ innings), the ticket stub for that game will become a valid Rain Check and may be exchanged for a ticket of the same value (subject to availability) for any regular season home game. Complimentary tickets and parking passes do not carry Rain Check privileges. There are no refunds for rainouts.

Refunds

Please confirm your game selection prior to purchase. Ticket purchases are non-refundable and cannot be exchanged. Please check tickets before leaving ticket office. If it is a group, try to reschedule. If unable to reschedule, a refund will be given, but this is the only situation where a refund will be allowed.

Seating Policy

Guests must sit in the appropriate seating section for which they hold a valid ticket. Sections include Club seats (behind home plate-sections 9-13), box seats (Sections 5-8 & 14-17), and reserved seats (Sections 1-4 & 18-20). Berm grass seating is general admission on a first come-first serve basis in the outfield and down the lines.

Smoking

Smoking in the stadium is only allowed in designated areas. Smoking areas are near the third base gate and first base batting cage (see seating diagram). Smoking is not permitted in seating areas, restrooms, picnic areas, or the concourse. Suite holders’ smoking area is outside the back door on the suite level.

Stadium Re-Entry

Should a person need to exit the stadium and return to the game, the pass gate behind home plate should be used. Be sure that the game ticket is punched by a RockHounds associate at the pass gate to be able to re-enter.

Taxis

A RockHounds associate can call for Taxis at any time during the game.

Ticket Exchange

Fans that purchase season tickets (club, box, reserved season and mini-plans) can use their unused tickets a future game in advance, (online or in the box office) and receive a ticket of equal or lesser value, based on availability.

• Tickets must be exchanged by 12 p.m. the day of the expiring game.

If a patron exchanges a past game that is unscanned, they will receive a reserved ticket for Sunday through Wednesday games and a berm ticket for Thursday- Saturday games. This may only be done through the box office. No exchanges are made for phone orders.

Ticket Scalping

Re-sale of RockHounds tickets is not permitted on the grounds of the sports complex.

Tours

Tours of the stadium are offered April – August on Monday – Thursday from 8-11 a.m. For more information call our Community Relations Department.

Umbrellas

Guests may bring small umbrellas if they do not interfere with other guests’ enjoyment of the game.

Vouchers

There are many vouchers for the season from various promotions and sponsors. All vouchers must be exchanged in the box office; none are exchanged over the phone. Please give a copy of all vouchers to the box office prior to the date of redemption.

Will Call Window

The will-call window is located outside the main gate at the far-right ticket window. An ID should be shown when picking up tickets.